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Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.

Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Mandy Brown

August 18, 2023

5  out of  5 rating by Mandy Brown
"Kim helped my husband and I tremendously with our insurance needs! After combining auto and homeowners, we saved and feel better having everything with one company. It makes a world of difference when you can actually call the same person or stop by the office if you need to! Thanks again!"

Linda Street

August 15, 2023

5  out of  5 rating by Linda Street
"Kim was so great! She took time, to explain to me, about insurance rate. She went above and beyond, to help me! Very pleasant, extremely helpful, and just a fantastic lady to talk to! Please give her a raise! 😉 I hope all the people in your office are as pleasant to work with as she was! Thanks so much Kim! Sincerely, Linda Street ♥️"

Kim Wallace

June 19, 2023

5  out of  5 rating by Kim Wallace
"Nothing but good things to say about this location. Ashley is the best and I just love her attitude. We can talk like we’re really friends (in my head) lol while she’s handling business. So glad I changed over to them from the one on Brownbridge near Salem."

Sydney Price

April 20, 2023

5  out of  5 rating by Sydney Price
"Ashli is the best! So sweet and helpful and always willing to answer all my questions!"

DeAne Spinks

April 13, 2023

5  out of  5 rating by DeAne Spinks
"Kim is very professional and knowledgeable doing her job."

Jenny Arthur

February 28, 2023

5  out of  5 rating by Jenny Arthur
"John Garrett State Farm has helped us with our evolving insurance needs for over a decade. They are extremely knowledgeable and professional. And their customer service is second to none. Given our unique family circumstances, we have had to discuss highly sensitive and difficult insurance-related matters, and John handles those discussions with such grace, sensitivity, and discretion. I highly recommend their agency to anyone seeking a sincere insurance partner for their family's insurance needs."

Enerstine Best

February 27, 2023

5  out of  5 rating by Enerstine Best
"Customer service was very good I was in and out quickly. I was very pleased with the service.👍🤗"

Kerrie Sampson

February 15, 2023

5  out of  5 rating by Kerrie Sampson
"John and his team are friendly, efficient, and knowledgeable. They were able to save me $$$ on what I was paying monthly for car insurance and home owners insurance with my previous insurance company. I highly recommend you reach out to them to see how much they can save you too!"

Suresh Patel

January 10, 2023

5  out of  5 rating by Suresh Patel
"Nice service good employees"

Sa'ad Shaban

September 16, 2022

5  out of  5 rating by Sa'ad Shaban
"I am a new college driver and have been navigating auto insurance on my own for a few years now, and I wouldn’t go anywhere else. Ashli is one of the best people out there. She is committed, considerate, and will stop at nothing until you are satisfied. She always takes the extra time to explain how things are and makes me informed on my options. She has helped me through these past years and I couldn’t be more thankful for every phone call that gets answered no matter the circumstance."

Gary Floyd

August 16, 2022

5  out of  5 rating by Gary Floyd
"Great customer service. Always pleasant and easy to deal with. Willing to go the extra mile. Highly recommend."

shunna nolley

June 21, 2022

5  out of  5 rating by shunna nolley
"Mrs Kim Parris, always goes above and beyond to help with all my auto needs!! The entire staff is courteous, and very professional."

Tammy “Shane” Campbell

November 18, 2019

5  out of  5 rating by Tammy “Shane” Campbell
"Great staff very helpful and friendly"

Kendrick Williams

October 1, 2019

5  out of  5 rating by Kendrick Williams
"This insurance agent is great Kim Day is awesome ive been a customer for years would highly recommend them."

Howard Gaddy

September 14, 2019

3  out of  5 rating by Howard Gaddy
"Good people. Just need to get my policy correct, hopefully soon."

Joe Heard

April 6, 2019

5  out of  5 rating by Joe Heard
"Kim is the ultimate makes everything easy"
Profile photo of Jesse Conner

Jesse Conner

May 10, 2018

5  out of  5 rating by Jesse Conner
"I had used Farm Bureau as my insurance provider for years, until I spoke one day with John Garrett at a function in my hometown. After our conversation, I decided to take a leap of faith and switch my car insurance to his office and State Farm. It took no time to realize that the professionalism and customer service, John Garrett and his staff provide, is nothing short of impeccable and rivaled by none. I have since switched my home and life insurance coverage to be handled by his office and I simply could not be happier with the aptitude and diligence, that they provide, with every situation that rises. No matter how big or small. Do yourself a favor, call John Garrett’s office today, and allow them to coverage every insurance aspect or your life. You do this, and you can rest assured that they will always be there for you, and everything will be handled utmost of care and precision."

Edward Hogan

May 9, 2018

5  out of  5 rating by Edward Hogan
"The folks at John Garrett State Farm Insurance are responsive, friendly, and professional. Highly recommend"

Cade Holmes

May 9, 2018

5  out of  5 rating by Cade Holmes
"Helpful staff who made picking the right plan simple instead of feeling like a chore. Would definitely recommend to anyone looking for a new insurance option."

Elizabeth Seib

May 9, 2018

5  out of  5 rating by Elizabeth Seib
"Very professional, informed of my situation after our first call, very quick to reply to all communications and my only good experience with an insurance company! Friendly staff and competent people made my experience very easy and not a drag! Recommended all my friends and family"

Caroline Cathey

May 9, 2018

5  out of  5 rating by Caroline Cathey
"In a time when there are many options and platforms to choose from for insurance, selecting a reliable, trusted vendor can be an overwhelming and confusing task. John Garrett State Farm elevates themselves above all competition by providing a personal, custom experience dedicated to educating the customers, addressing their needs, and planning for those times they can't predict. The staff makes you feel welcome from the moment you walk in, and they always follow up to ensure you're happy and all needs are met. I would recommend John Garrett State Farm to anyone looking to shift or find new a company to fit their insurance needs!"

Hannah Ector

May 9, 2018

5  out of  5 rating by Hannah Ector
"Very knowledgeable and professional company! They always go above and beyond for me, and I am truly appreciative."

James Burruss

May 9, 2018

5  out of  5 rating by James Burruss
"Good people, great experience."

Daniel Lewis

May 9, 2018

5  out of  5 rating by Daniel Lewis
"I have been a customer for years. Very professional."

Malin Dartnell

May 9, 2018

5  out of  5 rating by Malin Dartnell
"Excellent customer service. When choosing a policy, they take care to explain your options, help to weigh the risks and benefits, and provide an experience tailored for you and your needs. They respond to requests quickly and always follow up to make sure your needs have been met."